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bn:02093251n
Noun Concept
IT
No term available
EN
The Kano model is a theory for product development and customer satisfaction developed in the 1980s by Noriaki Kano, which classifies customer preferences into five categories. Wikipedia
Relations
Sources
IS A
metodica
DISCOVERER OR INVENTOR
EN
Noriaki Kano
FACET OF
soddisfazione del cliente
NAMED AFTER
EN
Noriaki Kano

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